If you're already committed to delivering the best quality and customer service, how can you strengthen your reputation? In the case of Brekhus Tile & Stone, the solution was simple: ensure that as many installer employees and subcontractors as possible become Certified Tile Installers, and apply to the National Tile Contractors Association (NTCA) to become a part of the Five Star Contractor program.
According to Steve Brace CTI #1152, becoming a Certified Tile Installer has delivered value not just to his customers, but also to his business.
Steve is next in the CTEF Blog series about Qualified Labor based on an article in TileLetter.com titled "Certification translates directly to increased business, fees and knowledge about details of the trade."
Are you familiar with the Global Monumental Hand-Print Mural Project?
It's a massively big project, conceived by the Tile Heritage Foundation, a non-profit organization dedicated to research and the preservation of ceramic surfaces. The mural honors all who participate in and contribute to the tile industry and supports Tile Heritage's vital tile industry archiving work.
Will you participate?
Glass tile has truly captured the hearts of consumers in both the residential and commercial marketplaces, making it important for tile installers to understand how to avoid trowel ridges and marks that are visible through translucent glass tile.
Do you know the proper technique?
Let's explore how this is done with the help of Mark Heinlein CTI #1112, National Tile Contractors Association Training Director and Technical Trainer / Presenter and CTEF Regional Evaluator.
Are you wondering how to elevate your reputation in the marketplace? When it comes to installing tile, the ideal way is through the CTEF tile certification programs.
Martin Brookes is the owner of Heritage Marble & Tile in Mill Valley, California. He's involved in the National Tile Contractors Association (NTCA), is a Five Star Contractor and a strong supporter of the CTEF tile certification programs. He has seen firsthand how certification affects the entire ethos of his business. Certification has enabled Heritage Marble & Tile to stand out not only as highly reputable and expert, but also as the San Francisco Bay Area Premier Tile Installation Company.
We caught up with Martin to learn more.
Have you noticed the new CTEF logo? It's in two different flavors that both prominently feature the words "Qualified Labor, Certification and Tile Industry Recognized."
These words recognize that the CTEF installer certification programs (i.e., CTI and ACT) are tile industry recognized and define a tile installer with those designations as being ‘Qualified Labor.’
Let's explore in more detail.
Virginia Tile's Brent Stoller is a serial Certified Tile Installer (CTI) program hands-on testing host. In fact, he has hosted more tests in a single location than anyone else in the entire United States. He also regularly hosts Advanced Certifications for Tile Installers (ACT) evaluations in the Virginia Tile facility in Kansas City, KS. As you can imagine, we're grateful for all that Brent and Virginia Tile have done to promote these programs along with finding the installers to take the tests.
Brent is also actively involved in CTEF as a Board Member.
We recently caught up with him to learn more about his background and his intense commitment to the CTI program.
Extra! Extra! Read all about it! We've just put together the ultimate guide to finding tile installers for homeowners. Will you help us get the word out?
What do you do on weekends? In the case of the installers pictured above, they gathered to take the CTEF Certified Tile Installer (CTI) hands-on tile installation evaluation test at Daltile in San Antonio, Texas.
For those who are unfamiliar with the Certified Tile Installer program, tile contractor Salvatore DiBlasi put together a two-part video series documenting not only what's involved, but also how the hands-on test is graded.